Return / Exchange

RETURN / EXCHANGE

RETURN / EXCHANGE POLICY

If you are not satisfied with your purchase, you can return it within 7 days for a full refund, or exchange within 30 days of pickup or delivery. All returns or exchanges must be returned in like brand new condition, with the original package, and your original invoice. CCSUPPLY has the right to refuse any returned items that have no package, are damaged, or have been installed or used.

A re-stocking fee of 25% will be apply for all returned products after 7 days of the Invoice date.


Returns:

  • We refund any original condition merchandise with a copy of your original invoice within 7 days of pick up.
  • All returns will be credited back to the original payment type. Any shipping and handling fees that were paid with your order are NON-REFUNDABLE.


Exchanges:

We exchange any original condition merchandise with your original invoice within 30 days of pickup or delivery. All items returned for exchange must be in the original packaging, in like new condition.

Items are not eligible to be returned or exchanged if:

  • Show signs that have been previously installed
  • Broken or scratched
  • Without the original invoice
  • Missing the original package or partially damaged.


Items deemed defective:

CCSUPPLY INC. gives the right to it’s customers to fully inspect purchased products at the time of pickup or delivery.

All products must be inspected by customer for accuracy upon delivery or pick up. Items reported damaged or missing after delivery or pick up, will not be eligible for return or exchange.

If the wrong item is received and reported within 72 hrs, a return shipping label will be issued to the customer. the replacement order will be processed once the incorrect item has been returned.


Stock Policy:

CCSUPPLY INC. can only guarantee stock for ordered products for up to 30 days from the date on your Invoice.
Any products not picked up within 30 days can be subject to restocking.
Product restocking can take anywhere from 1 to 8 weeks.

CCSUPPLY INC. can store your products if requested, at rate of $15.00 per Square Foot per Month of storage space used, if requested by you on the date of purchasing.


Order Pickup:

For your safety, a valid Photo ID must be presented before pickup. – CCSUPPLY doesn't sell, trade, or otherwise transfer to outside parties your personally identifiable information.